Tuesday, July 31, 2012

Ratings from the site are:

Better look around, this is a troubled community

Date posted: 3/1/2011
Years at this apartment: 2011-01-01 - 2011-01-01
User Response is available. 2 responses

I was following a link and came across and a thread that had reviews of Stone Harbor which is our sister community here in PCB. Same developer and same Concord Management company that built and manages Nautilus Cove, 2 miles from Stone Harbor. Below are reproduced ratings of that community on this site:

All the other rating sites I found are also negative, there are a few exceptions that seem to have been posted by the management. I think you could discount such flowery endorsements.

If you are wondering about Concord Management you might take a look at their flagship HQ in Orlando which is NorthBridge Apartments, that is where they have their main office for Concord, the BBB ratesd that place as an 'F' and there are loads of complaints about it also, for Concord generally 

User Reviews of Stone Harbor in Panama City Beach-

DO NOT MOVE HERE!!!!! From: -Anonymous-
Date posted: 5/31/2012

Years at this apartment: 2010-01-01 - 2012-01-01

I have had nothing but problems. Managment changes like the weather around here. My tenant ledger is never correct and they consistantly add frivilous charges on my account and you have to go through tons of BS in order to get it fixed (which I have yet to get my money back). I am getting OUT OF HERE ASAP! The neighbors are totally inconsiderate, the kids in this place are HORRIBLE! The pool reeks of urine. The only good thing I have noticed in my 2 years here is the fact that its close to the beach..... THAT IS IT! The carpet has tons of burn holes, my cabinets were apparently peeling before I moved in so they patched the cabinets with scotch tape. I'd NEVER recommend this place. I'd rather pay DOUBLE the rent than to stay here another lease term! They pick and choose who they want to extend the rent decrease to, "everyone" does'nt qualify.... o.O Keep searching, this is not the place you want to be stuck in!

From: anonamous8463
Date posted: 1/24/2013
Years at this apartment: 2012 - 2013
User Response is available. 1 response
Manager Response is available. Manager Response is available.

This place sucks. its like projects on the beach. Bad kids and youth everywhere. Car was keyed anonymously for no reason. Management sucks as well as general customer service. Maintenance ghetto rigs everything. The pond with the fountain looks like trash and a sewer drainoff. The management SUCKS! Over charges for water Bill. They didn't give me the required by law 30 day notice that they were not renewing my lease and I had to be out! Poor management. You never can get a answer when calling the front office then you go up there and everyone is in one office laughing and looking like there on the computer doing stuff that doesn't consist of work. Would not recommend this place. Super small rooms even worse bathrooms. Strange people live here. One man stays outside all day I even seen him. walking to the corner store pick out used cig butts and smoke them. a lot of others outside all day and night on their front porch like its a stoop in the hood of new York. Overall I give it a 1 star.

Manager's Response

From: Manager Date: 01/24/2013
Thank you for taking the time to write a review about Stone Harbor. We would like to hear more about your concerns with our team members and how we can better assist you. However, we noticed your posted anonymously. Please send us your contact information to

Thank you.

Update 2/11/13

Unfortunately, we have not received a response concerning the issues mentioned in this review. We assume they have been resolved. If you have any further questions, please email us at

Thank you.

User Responses

From: whitelady1982 Date: 02/02/2013
This company will take your money but will not make the living situation comfortable for you I was really recommending moving there but the comments are horrible especially about the waterbill ..then they have a nerve to respond and knowing they are lying can tell by the way they respond they are lying ..God protect the families that are there I feel so sorry for them!!!

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Last updated: 5/31/2012
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Feb 22, 2011
by Guest64584
Feb 22, 2011
Do not even attempt to move in here! We waited an extra month to move just so that we could get a 4 bedroom apartment here and in that time it was nothing but problems! They rarely answer the phone and NEVER return phone calls or emails. I literally sat outside and called them. When no one answered, I went inside to find three people working but not answering the phones.

Also, it seemed like it was constantly one problem after another with the information they needed just to get the application approved. And, like another reviewer, our apartment was leased out from under us! One week before we were to move, I discovered they had given our 4 bedroom to someone else and was just going to put us in a 3 bedroom.

Did they think we would not notice that our apartment was missing a bedroom and bathroom?? I found this out after driving 3 hours to get to the apartment just to try to get a form that was supposed to be emailed to me. Why did they not tell us during one of the many phone calls??

Oct 21, 2010
by Guest22476
Oct 21, 2010
You do not want to move into this complex. The girls in the office could care less about any issues you have, and they will lose your rent several times over the years you live here. People are running out the door of this place due to poor customer service. They care more about how they look than the business they are trying to run.

May 29, 2009
by Guest62832
May 29, 2009
It was a great place to live a year ago but since there is all new management in the office the community has gone down as the just don't seem to take pride in the community. It is like a revolving door of people coming and going due to poor management. The maintenancee crew is great!

It is the people in the office who don't seem to care. Just wish we had Ms. Kim back in the office as she was very much involved in the community and made sure everyone followed the rules which people respected and the community was a great place to live but now it is not a place I want to stay and am looking for a better maintained community to move to.

User Responses

Wow..seems like some folks just love to complain! I applied at Stone Harbor & the young lady I spoke with told me upfront that it takes a bit longer than most places. She was very friendly and helpful. Ok she was the ONLY friendly one in the office so I was glad she was the one helping my family through the whole process!!

There were times I couldn't get anyone on the phone, but I always got a call back from the young lady that is the leasing person! I do have to say that the older 2 women in the office are quite rude always! I almost cancelled my paperwork cause I had to deal with them just once...
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From: Anonymous Date: 03/05/2011
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From: Anonymous Date: 05/06/2012
I just moved out of there a month ago on March the 28, 2012 when my lease was up. I give written notice that I was moving out 45 days before. I cleaned the place from too to bottom. I turned in all my keys including the gate key, pool pass and the sticker off my car. April in the office did the walk through. She wrote down no damage and I  signed it. Yesterday I received a certified letter thinking it was my $500.00 deposit. I opened it and instead it was a deposit deposition saing that I did over $900.00's worth of damage to the place and that they were keeping my deposit and they were charging me over $400.00"s more. They also charged me for rent pro rated for the first of April and I wasn't even there.

I called all day and i never was able to reach them. I left a message and no one even called me back. It upset me so bad. I am disputing it and i have a neighbor that seen it after I cleaned it and she even knows that there was nothing wrong with it. So if your thinking about renting there you better think twice cause they seem to do everyone dirty. I lived alone and i never had any company when I was there. When I moved in the people moved out a hour before i moved in and it wasn't even clean when I got there. It was cleaner when i moved out. So please beware!

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